The two components of SmartBot are the ready to embed HTML 5 widget to converse with the bot and a comprehensive administration application.
SmartBot’s administration application is built to make the bot easy to train, take corrective measures and analyse the customer behaviour. Admin application has the following features
Define the meta-data for the business use case. Here the administrator will define various types of conversations possible and corresponding lexicons to each conversation type
Manage the historical data by uploading the conversations between support staff and customers. This data could be just sample data or real chat transcripts. The tagging of each conversation is done by an intelligent text search engine based on the meta-data. Administrator can correct any wrongly tagged conversations.
Dashboard with key indicators on the performance of the SmartBot – E.g. Count of happy and unhappy conversations based on the conversation sentiment, geographic distribution of the customer base etc. Administrator can also view all conversations between support staff and customer