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What is SmartBot?

SmartBot is an intelligent, spontaneous answering machine for the enterprise.

Features: SmartBot’s administration application is built to make the bot easy to train, take corrective measures and analyse the customer behaviour. Admin application has the following features

  • Define the meta-data for the business use case. Here the administrator will define various types of conversations possible and corresponding lexicons to each conversation type
  • Manage the historical data by uploading the conversations between support staff and customers. This data could be just sample data or real chat transcripts. The tagging of each conversation is done by an intelligent text search engine based on the meta-data. Administrator can correct any wrongly tagged conversations.
  • Dashboard with key indicators on the performance of the SmartBot – E.g. Count of happy and unhappy conversations based on the conversation sentiment, geographic distribution of the customer base etc. Administrator can also view all conversations between support staff and customer

Technology:  To build the training data, there is a feedback/learning mechanism built on a combination of machine learning and Elastic search engine.

Integration layer is built with REST API to meet the industry standard requirements. There will be a custom development effort to integrate with third party applications.




Why Choose Schellden SmartBot?

The ease of training the bot

Traditional chat bots need lot of resources and time to train and make it intelligent. SmartBot adopts an innovative technology to make the training simple and easy and fast.

Integrate with any enterprise software

Can easily integrate with any enterprise software if the conversations need data from different sources. SmartBot could integrate with Order management system if customer want to understand the status of his/her order.

The ease of customizing the bot

Customizing the bot for various use cases within an enterprise without the help of a software developer. Same bot will work for your end customer support as well as to support internal IT team.

Dashboard with key indicators

On the performance of the SmartBot count of happy and unhappy conversations based on the conversation sentiment, geographic distribution of the customer base etc. Administrator can also view all conversations between support staff and customer

Features  

The two components of SmartBot are the ready to embed HTML 5 widget to converse with the bot and a comprehensive administration application.

  • SmartBot’s administration application is built to make the bot easy to train, take corrective measures and analyse the customer behaviour. Admin application has the following features
  • Define the meta-data for the business use case. Here the administrator will define various types of conversations possible and corresponding lexicons to each conversation type
  • Manage the historical data by uploading the conversations between support staff and customers. This data could be just sample data or real chat transcripts. The tagging of each conversation is done by an intelligent text search engine based on the meta-data. Administrator can correct any wrongly tagged conversations.
  • Dashboard with key indicators on the performance of the SmartBot – E.g. Count of happy and unhappy conversations based on the conversation sentiment, geographic distribution of the customer base etc. Administrator can also view all conversations between support staff and customer

Technology  

SmartBot is a platform built on scalable Java technologies. Core of the bot is various machine learning algorithms which understand the context of customer question and respond using natural language processing techniques.

Use Cases 

Chatbot in your website

Chatbot for Customer support

Chatbot for employee management

IOT and AI

Sibel

Sharepoint

Saleforce

Tibco

Dynamics

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Comprehensive IT portfolio

Managed IT infrastructure, Big data, Application integration, Dynamics CRM etc;

Wide pool of skilled resources

Access to our wide pool of skilled resources. Data scientist, BI architect, Data Analyst, TIBCO Architect, CRM Consultant etc.

Keen on optimizing your budget

We help you to get equipped with latest technology in a minimum budget.

Committed support

We have years of experience in servicing major clients in Asia pacific region. We are committed to give you the best support you require